Minimum Visit Policy

To ensure the wellbeing of your cat(s) while you are away, we require a minimum of one visit per day for the full duration of your booking.
Daily visits allow us to provide companionship, fresh food and water, and ensure any health or welfare concerns are identified and addressed promptly. This policy gives you peace of mind and keeps your cat(s) safe, comfortable, and cared for at all times.

Standard Bookings (Non-Festive)

Payment & Cancellation Policy

• Amendments must be given at least 24 hours before the service is due to commence.
• Standard bookings are non-refundable, but any payments made can be credited for future use.
• Payment for standard bookings is due one week prior to the start date via bank transfer. If payment is not received, the booking may be cancelled.

Festive Bookings (1st December – 3rd January)

Payment & Cancellation Policy

• All bookings during the festive period (1st Dec – 3rd Jan) are non-refundable and non-transferable.
• Visits on Christmas Day or Boxing Day require a minimum three-day booking.
• Payment for all festive bookings is due by 1st December via bank transfer. If payment is not received, the booking may be cancelled.

Health & Liability

While we take every precaution, we cannot be held responsible for illness, injury, or health issues occurring during care. Any veterinary costs are the responsibility of the pet owner.

Home Access

While in your home, we take care to avoid damage or disruption. Cat Nip In cannot be held responsible for accidental damage or loss outside the scope of our care—that is, anything not directly related to the services we provide.

To Cancel OR Amend Bookings 

Please email: hellocatnipin@gmail.com

OR click below